General
Can I really use the Joy_ gift card for anything online?
How does Joy_ make money?
What price does the recipient pay?
Which price applies — the one from my link or the RRP?
How do you handle discount or voucher codes?
How does it even work that the card works so flexible?
Does the gift card expire?
What if there’s a problem?
Can I send the gift card right away?
Are there any extra fees or deductions?
What can the recipient buy with Joy_?
Is the money from the gift card safe until it’s used?
Which payment methods do you accept?
Can businesses buy Joy_ cards?
Shipping
Can I deliver to a pick-up point or Packstation?
How can I track my order?
When will my product arrive?
Can I cancel my order after it’s placed?
What if I never received my product?
Returns & Refunds
Can I get a replacement instead of a refund?
Where is my refund sent?
How do I return a product?
Redemption
What if a wish costs more or less than the balance?
Can I cancel my redemption?
Can I redeem more than one product with my card?
Why was I charged more than expected?
Order
What if I try to order a restricted product?
What if the product isn’t found on Joy_?
Are there any product restrictions?
Other
Can I redeem my balance in parts?
What happens if I lose my gift card?
Will the giver see when I redeem the card?
Our team is here to help you! Just send us a message and we’ll get back to you quickly.
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