General
How can I reach you?
How can I reach you?
How can I reach you?
What if a wish costs more or less than the balance?
What if a wish costs more or less than the balance?
What if a wish costs more or less than the balance?
What if the product isn’t found on Joy__?
What if the product isn’t found on Joy__?
What if the product isn’t found on Joy__?
Does the gift card expire?
Does the gift card expire?
Does the gift card expire?
Can I send the gift instantly?
Can I send the gift instantly?
Can I send the gift instantly?
What can the recipient buy with Joy__?
What can the recipient buy with Joy__?
What can the recipient buy with Joy__?
Shipping
Can I deliver to a pick-up point or Packstation?
Can I deliver to a pick-up point or Packstation?
Can I deliver to a pick-up point or Packstation?
How can I track my order?
How can I track my order?
How can I track my order?
When will my product arrive?
When will my product arrive?
When will my product arrive?
Returns & Refunds
Can I get a replacement instead of a refund?
Can I get a replacement instead of a refund?
Can I get a replacement instead of a refund?
Where is my refund sent?
Where is my refund sent?
Where is my refund sent?
How do I return a product?
How do I return a product?
How do I return a product?
Redemption
What if I try to order a restricted product?
What if I try to order a restricted product?
What if I try to order a restricted product?
Are there any product restrictions?
Are there any product restrictions?
Are there any product restrictions?
Can I redeem more than one product with my card?
Can I redeem more than one product with my card?
Can I redeem more than one product with my card?
Why was I charged more than expected?
Why was I charged more than expected?
Why was I charged more than expected?
Order
What if I never received my product?
What if I never received my product?
What if I never received my product?
Can I cancel my order after it’s placed?
Can I cancel my order after it’s placed?
Can I cancel my order after it’s placed?
Can I cancel my redemption?
Can I cancel my redemption?
Can I cancel my redemption?
Other
Can businesses buy Joy_ cards?
Can businesses buy Joy_ cards?
Can businesses buy Joy_ cards?
Will the giver see when I redeem the card?
Will the giver see when I redeem the card?
Will the giver see when I redeem the card?
Can I redeem my balance in parts?
Can I redeem my balance in parts?
Can I redeem my balance in parts?
What happens if I lose my gift card?
What happens if I lose my gift card?
What happens if I lose my gift card?
Which payment methods do you accept?
Which payment methods do you accept?
Which payment methods do you accept?
Didn‘t find answer?
Get in touch
Our team is here to help you! Just send us a message and we’ll get back to you quickly.
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